1.What are the cancellation conditions?

  • All year except High Season and Easter Holidays: 50% of total amount if you cancelled less than 48 hours before the arrival. No Show: 100% of the total amount.
  • Winter High Season: 50% of the total amount if the cancellation occurs between 2 and 7 days before the arrival. 100% within 48 hours and for “No Shows”.
  • Easter Holidays and Summer High Season: 50% of the total amount if it is cancelled with less than 4 days before the arrival. 100% for “No Shows”.

In all cases, for 1 night stays, at least the value of the night will be charged.

2. Pets are not allowed:

Under no circumstances the entry of animals is allowed.

3. Can I arrive outside reception opening hours?

Yes, all you have to do is CONTACT WITH THE APARTHOTEL to know the way to do it and the entry code.

4. What is the check-out time?

The check-out must be made before 12:00, however we have a proper place to store luggage. We also offer the Late Check-Out service, departing at 16:00 (subject to availability and seasonal rates).

5. What equipment do the apartments have?

Microwave, refrigerator, stove, toaster, crockery, cutlery, towels, soap, sheets and TV. Coffee and safe (deposit).

6. Cots are available?

Yes, on request and availability. Free service.

7. Where can I park?

There is an exclusive free outdoor parking for aparthotel customers. In addition, we offer an indoor garage for 6 € per night. We also have ski lockers and a place to store bicycles.

8. Is there housekeeping service?

Yes, the beds are made daily, bathrooms are cleaned, the floors, the toilet paper is reset and if the client requests it, the towels.

9. Is there dining service?

We offer the breakfast buffet for 6.50€ per adult and 3€ per child (up to 11 years old). The buffet includes sausages, cheese, pastries, bread, juices, fresh fruit, coffee, milk, tea, cereals and nuts.

10. Are there towels and sheets in the apartments?

Yes, all apartments have hand towels, shower, bath mat and complete set of sheets. Additionally, the bathrooms have hand soap dispensers and shower gel. In the kitchen there is dishwasher soap and cleaning supplies.